Shipping and Exchange Policy

At Tresvita, we are dedicated to delivering your favorite healthy chocolate products efficiently and reliably. Please read our Shipping and Exchange Policy carefully to understand our procedures and your options.

Shipping Policy

Order Processing

Order Confirmation: Once your order is placed, you will receive an order confirmation email. Please review your order details and contact us immediately at wecare@tresvita.in if there are any errors.
Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.

Shipping Rates and Delivery Estimates

Standard Shipping: Delivery within 5-7 business days.
Express Shipping: Delivery within 2-3 business days.
Free Shipping: Available on orders over a certain amount (please refer to the current promotions on our website).

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Confirmation and Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through our carrier’s website.

International Shipping

Currently, we only ship within India. We are working on expanding our shipping options and hope to offer international shipping soon.

Delivery Issues

If your order has not arrived within the estimated delivery time, please contact us at wecare@tresvita.in with your order details. We will assist you in tracking your order and resolving any delivery issues.

Exchange Policy

Eligibility for Exchanges

We strive to ensure you receive high-quality products. However, if you are not completely satisfied with your purchase, you may request an exchange under the following conditions:

Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of delivery at wecare@tresvita.in with a description and photographs of the issue. We will arrange for a replacement.
Incorrect Products: If you receive the wrong product, please contact us within 7 days of delivery at wecare@tresvita.in. We will arrange for the correct product to be sent to you.

Non-Exchangeable Items

Products that have been opened or used.
Items purchased on sale or with a discount code, unless they are damaged or defective.
Perishable goods, such as food items, unless they are damaged or defective.

Exchange Process

Initiate an Exchange: Contact us at wecare@tresvita.in with your order details and reason for exchange.
Return the Product: Once your exchange request is approved, you will receive instructions on how to return the product. Ensure that the product is securely packaged to avoid damage during transit.
Inspection and Approval: After we receive the returned product, we will inspect it to ensure it meets our exchange policy criteria. This process may take up to 7 business days.
Replacement Shipment: If your exchange is approved, we will process and ship the replacement product to you. You will receive a shipping confirmation email with a tracking number once the replacement is on its way.